Orozco-Beltrán, DomingoCinza-Sanjurjo, SergioEscribano-Serrano, JoséLópez-Simarro, FloraFernández, GonzaloGómez-García, AntónCedenilla-Horcajuelo, MartaFerreira de Campos, Karine2023-02-092023-02-092021-06-262077-0383http://hdl.handle.net/10668/18112We aimed to evaluate the experience of patients with type 2 diabetes (T2DM) with healthcare received in Spain. This was a retrospective, observational study in patients with T2DM cared for in primary healthcare (PHC) centers. A cross-sectional analysis of the patients' experience data was performed using the Instrument for the Evaluation of the Experience of Chronic Patients (IEXPAC). A total of 475 patients with T2DM were recruited from 36 PHC centers, of which 248 (52.2%) completed the IEXPAC questionnaire. The IEXPAC total mean score (range 0-10) was 7 points, with an average "new relational model" score of 2.5 points. The mean continuity of care score after hospital discharge was 6.2 points. The results showed that 8% of the patients always or almost always used the internet to check their medical history, appointments or other data from their healthcare service, and 15% responded that healthcare professionals always or almost always informed them of forums or other reliable internet sites to obtain information about their illness. The study results show that there is a wide margin for improvement in the experience of patients with T2DM with healthcare in Spain, especially regarding the information patients receive or can obtain.enAttribution 4.0 Internationalhttp://creativecommons.org/licenses/by/4.0/healthcarenew technologies in primary healthcarepatient experiencetype 2 diabetes mellitusresearch article34206918open access10.3390/jcm10132831PMC8267612https://www.mdpi.com/2077-0383/10/13/2831/pdf?version=1624713018https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8267612/pdf