RT Journal Article
T1 Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals’ Perceptions about Their Implementation and Adequate Management
A1 Jiménez-Rodríguez, Diana
A1 Santillán García, Azucena
A1 Montoro Robles, Jesús
A1 Rodríguez Salvador, María del Mar
A1 Muñoz Ronda, Francisco José
A1 Arrogante, Oscar
K1 Clinical skills
K1 COVID-19
K1 Healthcare providers
K1 Implementation
K1 Interpersonal skills
K1 Perception
K1 Qualitative research
K1 Telemedicine
K1 Training
K1 Video consultation
K1 Competencia clínica
K1 Infecciones por coronavirus
K1 Personal de salud
K1 Habilidades sociales
K1 Percepción
K1 Investigación cualitativa
K1 Telemedicina
AB In response to the COVID-19 pandemic, health care modalities such as video consultations have been rapidly developed to provide safe health care and to minimize the risk of spread. The purpose of our study is to explore Spanish healthcare professionals’ perceptions about the implementation of video consultations. Based on the testimonies of 53 professionals, different categories emerged related to the four identified themes: benefits of video consultations (for professionals, patients, and the health system, and compared to phone calls), negative aspects (inherent to new technologies and the risk of a perceived distancing from the professional), difficulties associated with the implementation of video consultations (technological difficulties, lack of technical skills and refusal to use video consultation among professionals and patients), and the need for training (technological, nontechnical, and social-emotional skills, and adaptation of technical skills). Additionally, the interviewees indicated that this new modality of health care may be extended to a broader variety of patients and clinical settings. Therefore, since video consultations are becoming more widespread, it would be advisable for health policies and systems to support this modality of health care, promoting their implementation and guaranteeing their operability, equal access and quality.
PB MDPI
YR 2020
FD 2020-07-15
LK http://hdl.handle.net/10668/3395
UL http://hdl.handle.net/10668/3395
LA en
NO Jiménez-Rodríguez D, Santillán García A, Montoro Robles J, Rodríguez Salvador MDM, Muñoz Ronda FJ, Arrogante O. Increase in Video Consultations During the COVID-19 Pandemic: Healthcare Professionals' Perceptions about Their Implementation and Adequate Management. Int J Environ Res Public Health. 2020 Jul 15;17(14):5112.
DS RISalud
RD Apr 7, 2025