TY  - JOUR
AU  - Quero, Manuel
AU  - Ramos, María Belén
AU  - López, Wilfredo
AU  - Cubillas, Juan José
AU  - González, José María
AU  - Castillo, José Luis
PY  - 2016
DO  - 10.1016/j.gaceta.2016.01.001
UR  - http://hdl.handle.net/10668/9853
T2  - Gaceta sanitaria
AB  - Salud Responde (in English: Healthline) is a Health Service and Information Centre of the taxpayer-funded Andalusian Health System (AHS) that offers a Telephone Health Advisory Service called SA24h, among other services. The main objective of SA24h is...
LA  - es
KW  - Atención primaria
KW  - Customer relationship management
KW  - Optimización de recursos sanitarios
KW  - Optimization of health resources
KW  - Primary care
KW  - Telemedicina
KW  - Telemedicine
KW  - Health Services Accessibility
KW  - Humans
KW  - Referral and Consultation
KW  - Spain
KW  - Specialization
KW  - Telephone
TI  - [Use of customer relationship management to improve healthcare for citizens. The 24h Andalusian Health Service: Healthline].
T2  - Uso de customer relationship management para mejorar la atención sanitaria de la ciudadanía. Servicio Salud Andalucía 24 horas. Salud Responde.
TY  - research article
VL  - 30
ER  -