RT Journal Article
T1 User Perception of New E-Health Challenges: Implications for the Care Process.
A1 Gonzalez-Revuelta, Maria Esther
A1 Novas, Nuria
A1 Gazquez, Jose Antonio
A1 Rodriguez-Maresca, Manuel Angel
A1 Garcia-Torrecillas, Juan Manuel
K1 digital communication doctor-patient
K1 digital health
K1 e-health
K1 e-patient
AB Establishing new models of health care and new forms of professional health-patient communication are lines of development in the field of health care. The onset of the COVID-19 pandemic has accelerated the evolution of information systems and communication platforms to guarantee continuity of care and compliance with social distancing measures. Our objective in this article was, firstly, to know the expectations of patients treated in the healthcare processes "cervical cancer" and "pregnancy, childbirth and puerperium" regarding online access to their clinical history and follow-up in the care process. Secondly, we analyzed times involved in the cervical cancer process to find points of improvement in waiting times when digital tools were used for communication with the patient. A descriptive cross-sectional study was carried out on 120 women included in any of the aforementioned processes using a hetero-administered questionnaire. The analysis of times was carried out using the Business Intelligence tool Biwer Analytics®. Patients showed interest in knowing their results before the appointment with the doctor and would avoid appointments with their doctor if the right conditions were met. Most recognized that this action would relieve their restlessness and anxiety. They were highly interested in receiving recommendations to improve their health status. It was estimated that there was room for improvement in the times involved in the care process, which could be shortened by 34.48 days if communication of results were through digital information access technologies. This would favor the optimization of time, resources and user perception.
PB MDPI AG
YR 2022
FD 2022-03-15
LK http://hdl.handle.net/10668/21054
UL http://hdl.handle.net/10668/21054
LA en
NO González-Revuelta ME, Novas N, Gázquez JA, Rodríguez-Maresca MÁ, García-Torrecillas JM. User Perception of New E-Health Challenges: Implications for the Care Process. Int J Environ Res Public Health. 2022 Mar 24;19(7): 15
DS RISalud
RD Apr 6, 2025