Tools for virtual citizen participation and its development in the websites of the Andalusia Public Health System

Abstract

The objectives of the study were to identify web tools leading to virtual citizen participation in health, to find out what tools exist and their degree of development in the websites of the Andalusia Public Health System. It identified 42 website tools that can facilitate information for, and interactivity with, citizenry. A descriptive and transversal study was then conducted to find out what participatory tools appear on six websites of the Andalusia Public Health System. Of the tools proposed, 33 were present in the analyzed webs. The participatory resources that were most developed by the organizations studied were the presence in social networks and Web 2.0 and 1.0 applications for informing the citizenry. 2.0 tools for web-user interaction and publishing contents created by users were developed to a lesser degree. Finally, online applications for interaction and collaboration among users had not been developed on the websites studied.