Publication:
Communication skills of tutors and family medicine physician residents in Primary Care clinics

dc.contributor.authorValverde Bolivar, Francisco Javier
dc.contributor.authorPedregal Gonzalez, Miguel
dc.contributor.authorPerez Fuentes, Maria Francisca
dc.contributor.authorAlcalde Molina, Maria DoloreS
dc.contributor.authorTorio Durantez, Jesus
dc.contributor.authorDelgado Rodriguez, Miguel
dc.contributor.authoraffiliation[Valverde Bolivar, Francisco Javier] Dist Sanitario Jaen Jaen Sur, Teaching Unit Family & Community Med Jaen, Ave Ejercito Espanol 10, Jaen 23007, Spain
dc.contributor.authoraffiliation[Valverde Bolivar, Francisco Javier] Andalusian Res Grp, Dev & Innovat Plan CTS 982, Malaga, Spain
dc.contributor.authoraffiliation[Pedregal Gonzalez, Miguel] Dist Sanitario Huelva Costa, Teaching Unit Family & Community Med Huelva, Calle Cuesta Tres Caidas S-N, Huelva 21001, Spain
dc.contributor.authoraffiliation[Perez Fuentes, Maria Francisca] Area Sanitaria Norte Jaen, Linares Hlth Care Ctr Virgen Linarejos, Ave San Sebastian S-N, Jaen 23700, Spain
dc.contributor.authoraffiliation[Alcalde Molina, Maria DoloreS] Dist Sanitario Jaen Jaen Sur, Hlth Ctr Virgen Capilla, Calle Arquitecto Berges 10, Jaen 23007, Spain
dc.contributor.authoraffiliation[Torio Durantez, Jesus] Territorial Delegat Equal Hlth & Social Policies, Med Examinat, Paseo Estn 15, Jaen 23071, Spain
dc.contributor.authoraffiliation[Delgado Rodriguez, Miguel] Univ Jaen, Dept Preventat Med & Publ Hlth, Campus Lagunillas, Jaen 23071, Spain
dc.contributor.authoraffiliation[Delgado Rodriguez, Miguel] Minist Hlth, Biomed Res Ctr Epidemiol & Publ Hlth Net Biomed R, ISCIII Minist Sci & Innovat, C Sinesion Delgado 6, Madrid 29071, Spain
dc.contributor.funderJunta de Andalusia (Regional Government of Andalusia)
dc.date.accessioned2023-02-12T02:20:37Z
dc.date.available2023-02-12T02:20:37Z
dc.date.issued2016-12-01
dc.description.abstractAim: To determine the communicative profiles of family physicians and the characteristics associated with an improved level of communication with the patient.Design: A descriptive multicentre study.Location: Primary Healthcare Centres in Almeria, Granada, Jaen and Huelva.Participants: 119 family physicians (tutors and 4th year resident physicians) filmed and observed with patients.Principal measurements: Demographic and professional characteristics. Analysis of the communication between physicians and patients, using a CICAA (Connect, Identify, Understand, Agree and Assist, in English) scale. A descriptive, bivariate, multiple linear regression analysis was performed.Results: There were 436 valid interviews. Almost 100% of physicians were polite and friendly, facilitating a dialogue with the patient and allowing them to express their doubts. However, few physicians attempted to explore the state of mind of the patient, or enquire about their family situation or any important stressful events, nor did they ask open questions. Furthermore, few physicians summarised the information gathered. The mean score was 21.43 +/- 5.91 points (maximum 58). There were no differences in the total score between gender, city, or type of centre. The linear regression verified that the highest scores were obtained from tutors (B: 2.98), from the duration of the consultations (B: 0.63), and from the age of the professionals (B: 0.1).Conclusion: Physicians excel in terms of creating a friendly environment, possessing good listening skills, and providing the patient with information. However the ability to empathise, exploring the psychosocial sphere, carrying out shared decision-making, and asking open questions must be improved. Being a tutor, devoting more time to consultations, and being younger, results in a significant improvement in communication with the patient. (C) 2016 Elsevier Espana, S.L.U. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
dc.identifier.doi10.1016/j.aprim.2015.12.002
dc.identifier.essn1578-1275
dc.identifier.issn0212-6567
dc.identifier.unpaywallURLhttps://doi.org/10.1016/j.aprim.2015.12.002
dc.identifier.urihttp://hdl.handle.net/10668/18703
dc.identifier.wosID390833800004
dc.issue.number10
dc.journal.titleAtencion primaria
dc.journal.titleabbreviationAten. prim.
dc.language.isoen
dc.organizationHuelva-Costa
dc.organizationJaén Sur
dc.organizationArea de Gestión Sanitaria Norte de Jaén
dc.organizationConsejería de Salud de la Junta de Andalucía
dc.organizationAGS - Norte de Jaén
dc.page.number632-641
dc.publisherEdiciones doyma s a
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.accessRightsopen access
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectCommunication
dc.subjectPhysician-patient relations
dc.subjectInternships and residencies
dc.subjectPrimary healthcare
dc.subjectConsultations
dc.subjectStudents
dc.subjectDoctors
dc.subjectLength
dc.titleCommunication skills of tutors and family medicine physician residents in Primary Care clinics
dc.typeresearch article
dc.type.hasVersionVoR
dc.volume.number48
dc.wostypeArticle
dspace.entity.typePublication

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